This Refund and Returns Policy outlines the conditions under which readers and customers may request a return or refund for purchases made through Kate Beaumont’s official store, including print-on-demand paperback books and digital eBook downloads. We are committed to providing high-quality storytelling through every order, and we handle issues related to damaged, defective, or misprinted books with care and clarity. Please review the details below to understand your rights and options regarding book returns, digital product refunds, and order issues.
Overview
Because all of our physical books are printed on demand, we cannot offer refunds or returns on print or digital book purchases unless the item arrives damaged or defective. Please read carefully before placing your order.
We’re committed to delivering high-quality products, and will gladly work with you if there’s a production issue.
Refunds
The following products are not eligible for return or refund:
- Gift cards
- Digital downloads (eBooks, PDFs, audiobooks)
- Print-on-demand books that were printed and shipped correctly
- Sale or discounted items
Damaged or Defective Print Orders
If your book arrives damaged (e.g., misprinted, torn, water-damaged), please contact us within 30 days of delivery with:
- A photo of the damage
- Your order confirmation or receipt
- A brief description of the issue
We’ll coordinate a replacement or refund depending on the issue and your preference. Please do not return the book unless instructed.
Send refund or replacement requests to: me@katesbeaumont.com.
Refunds (If Approved)
If a refund is approved for a damaged or defective item:
- It will be issued to your original payment method
- Processing may take up to 10 business days depending on your bank
If your refund hasn’t appeared after this time, please check with your bank or card issuer first. Still stuck? Contact us at me@katesbeaumont.com.
Gifts
If your order was marked as a gift, and you qualify for a return or refund, you may receive a gift credit or replacement instead of a monetary refund. Please include the original order number if possible.
Shipping Returns
If we approve a physical return (in rare cases), we’ll provide instructions. Customers are responsible for return shipping costs unless the item was defective or damaged upon arrival.
We recommend using a trackable shipping method for any returns. We are not responsible for lost returns without tracking.
Need Help?
Have a question or concern about your order? Email us anytime at: me@katesbeaumont.com.